Outsourcing

Metasys’ outsourcing solutions help organizations improve their quality, build better processes, and reduce the total cost of ownership. Our solutions fit perfectly in most business functions, processes and technologies. By using our Shared Services and Centers of Excellence model, organizations are able to free up their resources to better focus on strategic functions. Our Rapid Value Assessments help firms easily identify functions and processes to outsource. Our methodology allows us to collaboratively identify and mitigate risks so that the benefits may be realized in a three-to-six month timeframe.

Benefits:

• Cost savings
• Allows for better demand management
• Flexible pricing models
• Improved quality
• Continuous improvement
• SLA Management

Programs:

Application Portfolio Management

• Support and maintenance models
• Application modernization
• Infrastructure management

Software Quality Testing

• Automated and manual testing
• Functional and performance testing
• ERP or home-grown applications
• Certified and skilled resources

Transaction processing

• Transaction and knowledge processes
• Works with low and high maturity processes

Call Center

• Dedicated call centers for inbound and outbound calls
• Sophisticated infrastructure to handle complex security and scaling requirements

Help Desk

• Dedicated IT support ce enters for inbound calls
• Skilled resources to drive call resolution